How Top Notch Works

Learn about the ins and outs of the Top Notch System.


How do I book a cleaning?

You can make a booking through the Top Notch website or by calling us at (714)560-3387. We'll collect a few personal details (like your name and phone number), your address (so a professional is able to find your home), and your payment information. After that, we'll send a confirmation email!

To get a quote, simply start making a booking. Once we know some details about your needs, we'll show you the price. Keep in mind that bookings carry a three hour minimum.

1.  From the Bookings page select Make a New Booking

2. Pick the type of service you want to schedule from the dropdown

3. Enter details about your booking as prompted (location, duration, etc.)

4. If you have a Coupon you can enter it on the Payment page, right underneath your credit card information

5. Make sure your entry instructions are correct, so pros know how to get in to get started

6. Leave instructions to your professional about which rooms are most important to you and any specific needs for your home.


Do you ship oversees and to P.O. boxes?

Yes, we’ll ship your package anywhere that can accept deliveries.


Do I need to be home?

Whether or not you're home during your booking is up to you! When you make a booking, you'll be prompted to give your professional entry instructions. If you have a doorman or can hide a key somewhere, there's no need for you to be home. Or, feel free to stick around during the booking. Whatever you're most comfortable with is fine.

In any case, please don't forget about your bookings. We'll remind you with an email, a text message, and a push notification, but if your pro can't get in the door by following your entry instructions, or if you aren't home when you said you would be, you'll be charged the full cost of the booking.


What's the cancellation policy?

The Top Notch System is made to be flexible, but we have some rules.

Our policies are designed to promote a reliable, consistent experience for customers and pros alike.

While we know schedules can change quickly, rescheduling or skipping a booking with short notice causes professionals to lose valuable work. Therefore, fees apply when bookings are cancelled or rescheduled within 24 hours (but more than 2 hrs) of your booking's start time.

 

Booking Cancellation Policy
Type Description Fee
Short notice cancellation fee Cancel or reschedule 24 - 2 hrsbefore booking

Cancel less than 2 hrs before booking

$15  fee

Unable to refund

Missed appointment fee A pro arrives for a scheduled booking, but they're unable to gain entry or get started. Unable to refund


Do cleaners bring their own supplies?

The Top Notch System works when professionals are always prepared. Generally, they’ll bring:

  • rags and wipes
  • various cleaning solutions
  • a combination floor sweeper-mop

If you have your own cleaning supplies that you'd prefer your professional to use, that's wonderful! Just leave instruction when you book your cleaning or let them know when they arrive.


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